Account access
Login problems, approval status, locked access, profile corrections, or account recovery.
Support
Support and compliance contact
Use this page for account access issues, customer support, plumber operations, payout questions, privacy requests, retention or deletion reviews, and compliance follow-up. The page itself only opens your email client, while any resulting support mailbox records follow the retention policy.
Support lanes
Choose the lane that best matches the issue so the message arrives with the right context.
Customer support
Enquiry issues, quote comparisons, booking state questions, or job timeline confusion.
Plumber support
Quote submission, workspace issues, service-region updates, or operational workflow questions.
Billing and payouts
Payment references, refunds, payout onboarding, transfer state, or payout support requests.
Privacy and compliance
Access, correction, deletion, retention, legal-hold, or policy clarification requests.
General support
Anything that does not clearly fit the other lanes and still needs platform help.
What to include
A few concrete details make support faster and reduce back-and-forth.
- Your full name and the email linked to the relevant account.
- Whether you are contacting us as a customer, plumber, or general support contact.
- The enquiry ID, job ID, quote reference, checkout reference, payout reference, or other transaction ID if one exists.
- A short timeline of what happened and what outcome you need.
- For privacy, retention, or deletion requests, say exactly which account, enquiry, job, message, or payment record you want reviewed.
Response expectation
If your email app does not open from the form below, send a message directly to support@fluxservice.net with the same details. Support mailbox records are then handled under the retention policy.
Compose support email
This form opens your email client with a prefilled message so nothing is stored directly through the page itself. Any message you send is then handled through the support mailbox and related retention controls.
Urgent safety guidance
Support email is not the right channel for emergencies or active hazards.
Do not wait for email support
For urgent leaks, electrical risk, major water damage, or other active hazards, follow emergency safety procedures and contact local emergency or professional services immediately.